Error code 1000 when adding pictures

Guinevere
Posts: 1
Joined: Wed Apr 11, 2018 4:49 pm

Error code 1000 when adding pictures

Postby Guinevere » Wed Apr 11, 2018 5:16 pm

Hi,

Every time I try to add pictures to my database it says error acquiring file: Unknown error (code 1000). I've upgraded to the paid version, but this has not made a difference.

- the pictures are a mix of JPEG and PNG files ranging from <100-300KB.
- I use FDB on a Kindle Fire 7
- It makes no difference if I store the pictures in downloads, camera, or DCIM

The only solution I've discovered is to wait for my tablet to sync the photos to Amazon Prime Photos and selecting them through there. Is there a solution to this issue?

support
Posts: 35
Joined: Mon Apr 27, 2015 5:44 pm

Re: Error code 1000 when adding pictures

Postby support » Wed Apr 11, 2018 5:32 pm

Please use "email support" option from within the application to use direct communication in troubleshooting the issue. The generated email will include specific information about your device model and version of OS, which are prerequisites for troubleshooting


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